Looking for ESET products with the right after sales support?

The Antivirus industry has gone through a whole lot of changes of late. A good number of reputable vendors are beginning to move at very aggressive pace to secure customers including offering prices that are very attractive in order to grow or even maintain market share. Thus we now see that consumers are looking at price offering as an attractive if not the primary decision making on choosing an Antivirus brand. 

While we at Basic Gateway and ESET are not exempted from this trend, we would like to stress that after sales support is equally important. At Basic Gateway, we have made significant investments into ensuring that customers purchasing ESET products receive sufficient support using the products we sold.

Home Versions of ESET software purchased via Basic Gateway are eligible to receive basic support  at no extra charge. These support including via telephone and email during office hours only. Our technical team may request for remote access to your computer in event the problems are not resolvable or you may not be experienced enough to make the changes as per our technical team's advise. In case of virus infection, our technical is able to escalate and revert to you with an update for ESET signature typically within a 6-8 hour turnaround time. This turnaround time is subject to complexity of the malware sample submitted as well as other factors.
  
Business Version of our software purchased via Basic Gateway are eligible to receive multi level support based on the contract agreed during purchase. These support contract include support via telephone and email and onsite and remote assist. In event that you have signed a 24x7 contract, our support engineer with named technical person will be available to assist you round the clock. Our technical team may request for remote access to your computer in event the problems are not resolvable as deemed necessary by our team. In case of virus infection, our technical is able to escalate and revert to you with an update for ESET signature typically within a 4 hour turnaround time. This turnaround time is subject to complexity of the malware sample submitted as well as your contract provisions. A contractual support tieback with ESET may become necessary for large organization which may have global/regional operations.

Users may contact us at 1-300-22-3738 for support or email to us at nod32support@nod32.com.my or 365support@eset.my. All emails are logged as case files and you can view the case progress at http://support.basicgateway.com/

Interested to work with us? Call us at 03-78772284  or log on to our website at www.basicgateway.com and talk to our channel managers today. 

This blog is maintained by Basic Gateway as the distributor of ESET products since 2005.